- Ph.D., Northwestern University, Organizational Behavior, 1970
- MA, Northwestern University, Sociology, 1968
- MGMT 431 HR Management in Services
- MGMT 531 HR Managament in Services
- BNAD 302 Human Side of Organization
Areas of Expertise/Research
- Human Resources
- Services Management
- Technology Transfer
Publications and Working Papers
Dr. Tansik has published in such journals as Public Administration Review, Academy of Management Journal, Academy of Management Review, Journal of Operations Research, Management Science, Decision Sciences, the International Journal of Service Industry Management, and the Journal of Technology Transfer. He is on the editorial boards of the International Journal of Service Industry Management and the Journal of Service Research.
Dr. Tansik's work on technology transfer and the adoption of innovations focuses on how and why organizations adopt new technologies. Of special interest is the management of research and development consortia where member companies may be industry competitors but cooperate in the design and management of a common research program. He is the National Science Foundation Evaluator of six Industry/University Cooperative Research Centers (Center for Microcontamination Control, Center for Health Management Research, Center for Water Research, Center for the Management of Information, Center for Research on Information Technology, and the Queens University Environmental Science and Technology Research Center in Belfast, Northern Ireland).
His work in services organizations encompasses two areas. First, it focuses on the management of customer-organization interfaces. Of interest here is the design of services organizations where customers may be an integral part of the service creation and delivery process, and the design of jobs for high customer-contact service workers. Second, it involves the human resources issues associated with hiring and managing ‘high customer contact’ employees.