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Management and Organizations

Benjamin Schneider

Ben Schneider

Contact Info and Links

Contact Information

Curriculum Vitae

Distinguished Scholar in Residence
Senior Research Fellow, CEB Valtera
Professor Emeritus, University of Maryland

  • Ph.D., 1967, University of Maryland, Organizational and Social Psychology
Research Interests
  • Organizational Climate and Culture
  • Staffing
  • Employee Engagement
Publications

Books

Hall, D.T., & Schneider, B. (1973). Organizational climates and careers: The work lives of priests. New York: Academic Press.

Schneider, B. (1976). Staffing organizations. Pacific Palisades, CA: Goodyear.

Schneider, B., & Schmitt, N. (1986). Staffing organizations. 2nd ed. Glenview, IL: Scott, Foresman.

Schoorman, F.D. & Schneider, B. (Eds.) (1988). Facilitating work effectiveness. Lexington, MA: Lexington Books.

Schneider, B. (Ed.) (1990). Organizational climate and culture. San Francisco: Jossey-Bass.

Schneider, B., & Bowen, D.E. (1995). Winning the service game. Boston, MA: Harvard Business School Press.

Schneider, B., & Smith, D. B. (Eds.) (2004). Personality and organization. Mahwah, NJ: Erlbaum.

Schneider, B., & White, S. S. (2004). Service quality: Research perspectives. Thousand Oaks, CA: Sage.

Ployhart, R., Schneider, B., & Schmitt, N. (2006).  Staffing organizations: Contemporary practice and theory, 3rd ed.  Mahwah, NJ: Erlbaum.

Macey, W. H., Schneider, B., Barbera, K., & Young, S. A. (2009).  Employee engagement.  London, UK: Wiley/Blackwell.

Ehrhart, M. G., Schneider, B., & Macey, W. H. (In Press, 2014). Organizational climate and culture: An introduction to theory, research and practice. New York: Routledge.

Schneider, B., & Barbera, K. M. (Eds.) (In Process, 2014). Oxford handbook of organizational climate and culture. New York: Oxford University Press.

Journal Articles and Book Chapters (Last Five Years)

Schneider, B., Macey, W. H., Lee, W. C., & Young, S. A. (2009). Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance.  Journal of Service Research, 12, 3-14.

Schneider, B., Macey, W. H., Barbera, K. M., & Martin, N. (2009). Driving customer satisfaction and financial success thorough employee engagement.  People and Strategy, 32, 22-27.

Mayer, D. M., Ehrhart, M. W., & Schneider, B. (2009). Service attribute boundary conditions of the service climate – customer satisfaction link.  Academy of Management Journal, 52, 1034-1050.

Schneider, B., & Bowen, D. E. (2009). Modeling the human side of service delivery. Service Science, 1, 154-168.

Schneider, B. (2008).  The people still make the place.  In Smith, D. B. (Ed.), The people make the place:  Dynamic linkages between individuals and organizations (pp. 267-289)Mahwah, NJ: Erlbaum.

Borman, W. C., & Schneider, B. (Part 8 Section Eds.) (2010). Milestones in employee selection. In J. L. Farr & N. T. Tippins (Eds.), Handbook of employee selection. NY: Routledge.

Schneider, B. & Bowen, D. E. (2010).  Winning the service game: Revisiting the rules by which people co-create value.  In Maglio, P., Kieliszewski, C., & Spohrer, J. C. (Eds.), The handbook of service science (pp. 31-60)New York: Springer.

Schneider, B., Macey, W. H. Barbera, K. M., & Young, S. A. (2010). The role of trust in understanding employee engagement. In Albrecht, S. (Ed.), The handbook of employee engagement (pp. 159-173).  Cheltenham, UK: Edwin-Elgar.

Ehrhart, K. H., Witt, L. A., Schneider, B., & Perry, S. J. (2011). Service employees
give as they get: Internal service as a moderator of the service climate-service outcomes link. Journal of Applied Psychology, 96, 423-431.

Schneider, B. (2011).  Organizational climate: Theory and evidence.  In Gernsbacher, M.A., Pew, R.W., Hough, L. M., & Pomerantz, J.R. (Eds.). Psychology and the real world: Essays illustrating fundamental contributions to society (pp. 255-262). New York: Worth Publishers.

Schneider, B., Ehrhart, M. G., & Macey, W. H. (2011).  Perspectives on organizational climate and culture.  In Zedeck, S. (Ed.), Handbook of Industrial and Organizational Psychology (Volume 1, pp. 373-414). Washington, D.C.: American Psychological Association.

Schneider, B., Ehrhart, M. G., & Macey, W. H. (2011). Organizational climate research: Achievements and the road ahead. In N. M. Ashkanasy, C. P. M. Wilderom, & M. F. Peterson (Eds.), The handbook of organizational culture and climate, 2nd ed. (pp. 29-49).  Thousand Oaks, CA: Sage.

Ployhart, R. B., & Schneider, B. (2012). The social and organizational context of personnel selection. In Schmitt, N. (Ed.), The Oxford handbook of personnel assessment and selection (pp. 48-67). New York: Oxford University Press.

Schneider, B., & Lundby, K. (2012). Service relationships: Nuances and contingencies. In Eby, L. T. & Allen, L. D. (Eds.), Personal relationships at work: The effect of positive and negative work relationships on employee attitudes, behavior and well-being (pp. 287-300). New York: Routledge/Psychology Press.

Schneider, B., Ehrhart, M. W., & Macey, W. H. (2012). A funny thing happened on the way to the future: Competitive advantage lost out. Industrial and Organizational Psychology, 5, 96-101.

Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture, Annual Review of Psychology, 64.

Professional Associations
  • Academy of Management (Fellow; President, Organizational Behavior Division,
    1982-1983).
  • Society for Industrial and Organizational Psychology (President, 1984-85).
Awards and Honors
  • Winner of the year 2000 Distinguished Scientific Contributions Award from the Society for Industrial and Organizational Psychology
  • Winner of the 2006 Career Contributions to the Service Discipline Award from the Services Marketing Special Interest Group (SERVSIG) of the American Marketing Association
  • Winner of the 2009 Michael R. Losey Award for career contributions to human resources management and presented by the Society for Human Resources Management (SHRM)
  • Winner of the 2009 Herbert J. Heneman Jr. Career Contributions to Human Resources Management Award by the Human Resources Management Division of the Academy of Management
  • Winner of the 2013 Lifetime Achievement Award by the Organizational Behavior Division of the Academy of Management